How to pay your rent

How to pay your rent
Paying your rent is your responsibility. Your rent is due in advance and your account should always be in credit by at least one week (or one month if you have a monthly tenancy). There are six easy ways to pay your rent:

1. Your customer account
Simply log in to your customer account. If you don’t have log-in details, call us on 0300 111 7000.

2. Direct Debit
A direct debit means your rent is paid direct to us from your bank account. If your rent changes, your payments change automatically. Call us on 0300 111 7000 to arrange a direct debit.

3. Online at allpayments.net
Simply visit allpayments.net and follow the on-screen instructions. You will need your payment card, a debit or credit card and an email address. If you need a payment card, please call Customer First on 0300 111 7000 on weekdays between 8am and 6pm.

4. At a shop using PayPoint
Use your Payment Card at any Post Office or shop displaying the PayPoint logo. If you need a payment card, please call Customer First on 0300 111 7000 on weekdays between 8am and 6pm.

5. Telephone
Call AllPay on 0844 557 8321 24 hours a day, seven days a week (calls cost 7p per minute). You will need your payment card handy. You can also call us on 0300 111 7000 on weekdays between 8am and 6pm. If you need a payment card, please call Customer First on 0300 111 7000.

Important update regarding telephone payments
Following best practice, we will no longer ask for tenants to read out your card details over the phone. Instead you will now be asked to type your card details in using your keypad on your phone. From 1st February 2021, when you call our Customer First team to pay your rent you will be asked to type your card details on your keypad rather than speaking aloud to our team member. This gives you extra security and peace of mind by ensuring that your card payment details cannot be overheard or be recorded as part of our standard monitoring. As an added extra level of security, AllPay will also change the tone on the numbers to ensure that your card details cannot be recognised that way. This is all to ensure increased security and confidence in paying your rent over the phone to GreenSquareAccord.

6. By post
You can send us a cheque. Do not send cash in the post. Please make cheques payable to GreenSquareAccord Limited.


Paying your rent during Covid

Paying over the phone

If you normally pay your rent over the phone via Customer First, please contact your Housing Officer or our automated telephone payments line instead, on 0844 557 8321 or visit www.allpayments.net You will need your PRN reference from your rent card to hand. Alternatively your Housing Officer can help you set up a Direct Debit.

Should you have any other queries about your rent please contact your Housing Officer who will be able to assist you. They can also help you to set up a direct debit. Customer First is experiencing higher levels of calls than usual, so we would really appreciate your help during this time. By helping us to reduce the number of calls we receive, we can reduce the amount of time customers are having to wait to speak to a Customer First Advisor.

Government advice for tenants

You can read the latest information from Government offering guidance to tenants here. This website contains some really useful advice about rent payments and reminds you to contact us to discuss any financial worries or loss of income, so we can help you access benefit advice.