Get in touch

There are lots of ways to contact us. Find out the best way for you here.

Get in touch


Central Services
178 Birmingham Road, West Bromwich, West Midlands, B70 6QG

106 Alcester Road, Moseley, Birmingham, B13 8EF

Walsall / Black Country
Ward Street, Walsall, West Midlands, WS1 2AG

Rowley Regis (Fry)
43 Rowley Village, Rowley Regis, West Midlands, B65 9AS

Britten House, Britten Street, Redditch, B97 6HD Tel: 01527 591170.

Office opening times

Ward Street, Walsall, office opening times:

Monday 10am-1pm – 2pm-4pm

Tuesday 10am-1pm – 2pm-4pm

Wednesday – closed

Thursday – 10am-1pm – 2pm-4pm

Friday – closed

Rowley Regis opening hours:

09:00 – 16:30 Monday to Friday

Moseley Reception opening hours are:

Monday                    10am – 12 Midday

Tuesday                   10am – 12 Midday

Wednesday               CLOSED

Thursday                  10am – 12 Midday

Friday                       10am – 12 Midday


You can call us on 0300 111 7000 between 8am and 5pm, Monday to Friday. This number is also available for emergencies between 5pm to 8am every day, including weekends and Bank Holidays.


For all general enquiries please email our Customer First team.

If you'd like to let us know of any ideas, thoughts or feedback about our offer or services you can email your comment directly to Chris Handy, Chief Executive of the Accord Group. Please note that we are unable to respond to any complaints sent to this address.

For information on how to raise a complaint, please download our Complaints leaflet, or email Customer Care.

When contacting us by email, we aim to respond within 2 working days – for a faster response please log on to your Customer Account. We would always recommend that in the event of an emergency you contact Customer First on 0300 111 7000. An emergency is defined as a situation which poses serious risk to health & safety, or major damage to the structure of a property.


You can send a fax to us on 0300 111 7001.

Call charges
Mobile phones: calls to 0300 111 7000 are charged at standard landline rates. Calls are free if callers have ‘free inclusive minutes’ as part of their package. Landlines: calls are charged at the standard local rate for those calling from 0121 locations and the standard national rates from elsewhere, e.g. 01922. Free local/national calls included in rental packages also apply when calling on the customer first number 0300 111 7000.