You can call us on 0300 111 7000 between 9am and 5pm, Monday to Friday. This number is also available for emergencies between 5pm to 9am every day, including weekends and Bank Holidays.

  • Central Services: 178 Birmingham Road, West Bromwich, West Midlands, B70 6QG
  • Walsall: Ward Street, Walsall, West Midlands, WS1 2AG
  • Bilston: 3 Wellington Road, Bilston, Wolverhampton, WV14 6AA
  • Rowley Regis (FryAccord): 43 Rowley Village, Rowley Regis, West Midlands, B65 9AS
  • Redditch: Suite 70, The Business Centre, Edward Street, Redditch, B97 6HATel: 01527 591170


For all general enquiries please email our Customer First team.

If you'd like to let us know of any ideas, thoughts or feedback about our offer or services you can email your comment directly to Chris Handy, Chief Executive of the Accord Group. Please note that we are unable to respond to any complaints sent to this address.

When contacting us by email, we aim to respond within two working days. For a faster response please log in to your Customer Account. We would always recommend that in the event of an emergency you should call Customer First on 0300 111 7000. An emergency is defined as a situation which poses serious risk to health and safety, or major damage to the structure of a property.

Feedback, compliments and complaints

Your comments and feedback is important to us. If you would like to get in touch you can email Customer Care. While we do our best to get it right first time, we accept that at times we get it wrong. If you have a complaint, please download our Complaints leaflet. You can also view our Complaints Policy.

Text phone

Dial 18001 and then 0300 111 7000 to be connected. There are no additional charges. However, the duration of the call may be longer.

Press and media

If you are a journalist and need to speak to our Communications Team please call 07710 702654.

Data Protection

Email our Data Protection Officer
Data Subject Access Requests

Call charges: Mobile phones: calls to 0300 111 7000 are charged at standard landline rates. Calls are free if callers have ‘free inclusive minutes’ as part of their package. Landlines: calls are charged at the standard local rate for those calling from 0121 locations and the standard national rates from elsewhere, e.g. 01922. Free local/national calls included in rental packages also apply when calling on the customer first number 0300 111 7000.

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